Privacy Policy

Privacy Policy

Effective: May 25, 2018

Healogix, LLC, located in Horsham, PA, United States, is an independent, global, research-based strategic consultancy specializing in the biopharmaceutical industry. Healogix, LLC understands the importance of protecting the privacy of potential research participants and are committed to taking the appropriate steps to ensure that any personal identifiable information (“PII”) in its possession is treated confidentially.

When processing PII, Healogix, LLC adheres to industry-recognized data privacy standards including the Insights Association Code of Standards and Ethics for Market Research and Data Analytics.  Healogix, LLC is US-EU-Swiss Privacy Shield certified and committed to complying with the GDPR and the UK Data Protection Act.  Healogix, LLC makes all reasonable efforts to protect the privacy of potential research participants and to keep their personal information confidential and secure. Additionally, Healogix, LLC complies with applicable privacy laws and regulations governing privacy, data security and the disclosure, receipt and use of PII.

In this privacy policy Healogix, LLC clearly states why and how PII is processed and are transparent about how it’s used for market research purposes.

NOTIFICATION of Participation in the Privacy Shield:

Healogix, LLC complies with the EU-US and Swiss-US Privacy Shield Frameworks as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal identifiable information from Switzerland and European Union member countries. Healogix, LLC has self-certified that it adheres to the EU-US and Swiss-US Privacy Shield principles of notice, choice, accountability for onward transfer, security, data integrity, purpose limitation, access, recourse, enforcement and liability. To learn more about the Privacy Shield program, and to view our certification page, please visit

COLLECTING Person Identifiable Information:

The PII that Healogix, LLC processes for market research purposes include, but are not limited to, the following:

    • Name (first and last)
    • Address information (including street address and/or email address)
    • Asset information such as IP Address (Internet Protocol)
    • Telephone numbers (including mobile, business, personal)
    • Personal characteristics including photographic image of the face
    • Geographical indicators
    • Employment, medical, education and financial information
  • Sensitive data including health information and biometric data

USE of Personal Identifiable Information:

Any PII that Healogix, LLC processes is used for market and opinion research purposes only and not for any other purposes such as advertising, marketing, and/or sales. Healogix, LLC uses the PII primarily to invite individuals to participate in a market research study or to contact individuals who have agreed to participate in a market research study. Healogix, LLC reports the research findings to the research sponsoring client, generally a pharmaceutical or biotech company, addressing the key objectives in aggregate while protecting the anonymity of research participants. PII that Healogix, LLC receives will be stored solely for the purpose of the research and kept as long as necessary to complete the research project.

Healogix, LLC Understands its Accountability for ONWARD TRANSFER:

Healogix, LLC generally outsources the recruitment of potential research participants to marketing research companies, vendors and contractors specializing in data collection and field services. Healogix, LLC will not transfer PII to any third party unless that company is a trusted partner and enters into a confidentiality agreement that requires them to provide an adequate level of data security and to implement limitations of use and disclosure. PII that is transferred is done specifically for research purposes only. Otherwise, Healogix, LLC will not disclose PII unless it is in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We may also provide PII to a third party in connection with the sale, assignment, or other transfer of the business of Healogix, LLC.

Healogix, LLC recognizes it may be liable for violations which occur during onward transfer to third parties.

Collecting PII through COOKIES:

Some pages on this website collect certain types of data through the use of “cookies,” which are small text files that are placed on your hard drive by the website to store information related to you or your device. These files are used for site registration and to customize your user experience on the website. Cookies identify you to the website and assist in loading your preferences and tracking the pages you visit. If your browser is set up to automatically accept cookies, it will add this small file to your hard drive without any input from you. You can configure your web browser to warn you when it receives a cookie in order to be given a choice to accept or reject a cookie, or your browser may be configured to automatically refuse cookies. Refer to the “Help” menu of your browser to learn how to change your cookie preferences. By not accepting cookies, you may have to manually input user IDs and passwords to access certain information on this website and some pages may not fully function.


This website honors “do not track” signals.

Third Party Websites

The policies and procedures described in this privacy policy do not apply to websites not owned by Healogix, LLC. If you link to or otherwise visit any other sites managed by third parties, you should review the privacy, security, data collection and distribution policies of such websites directly. Healogix, LLC has no control over those sites and is not responsible or liable for the policies and practices followed by third parties.

How Healogix, LLC Keeps PII Data SECURE:

Internal policies and procedures have been developed and implemented by Healogix, LLC to protect PII. Healogix, LLC have security safeguards in place to prevent risks such as loss, misuse, unauthorized access or unauthorized use. For example, Healogix, LLC stores personal identifiable information on secured servers and performs all onward transfers via a Secure File Transfer Protocol (SFTP) site.

Healogix, LLC is committed to providing training and policy updates to each employee to protect PII as required by law to ensure its employees adhere to the principles of the Privacy Shield, the General Data protection Regulation (GDPR) and the UK Data Protection Act.

PURPOSE for Which Healogix, LLC Collects PII and its Commitment to DATA INTEGRITY:

Consistent with the Privacy Shield, GDPR principles, and the UK Data Protection Act, personal information is received, stored and processed for market research purposes only. We take reasonable steps to ensure data is reliable for its intended use, accurate, complete and current. PII is retained for as long as needed to complete the research.

How You Can ACCESS, Correct or Erase Your Information

You have a right to access your personal identifiable information. If you would like to correct errors in your personal information (name, e-mail address, etc.) please contact Healogix, LLC by emailing or by calling 267-567-2324.

You Have the CHOICE to Opt-Out:

You may request that Healogix, LLC erase your personal information at any time. You may also opt-out or request that invitations from Healogix, LLC and their 3rd party suppliers discontinue by emailing or by calling 267-567-2324.

California Privacy Rights

California Civil Code Section 1798.83 permits users that are California residents to request certain information regarding our disclosure of personal information to third parties for such third parties’ direct marketing purposes. Healogix, LLC does not disclose PII for advertising, marketing, or sales purposes, but if you are a California resident and would like to make such a request, contact us by email at or by calling 267-567-2324.

Mechanisms for ENFORCING the Privacy Principles

In compliance with the EU-US and Swiss-US Privacy Shield principles, Healogix, LLC commits to resolving complaints about your privacy and its collection or use of your PII. Individuals who reside within the European Union or Switzerland with inquiries or complaints regarding this privacy policy should first contact Healogix, LLC at:

Crystal Morson
Senior Director, Fieldwork Operations & Data Protection Officer
100 Witmer Road, Horsham, PA 19044

You may also contact our EU representative: Rechtsanwaltsgesellschaft m.b.H.
Geschäftsführer: RA Klaus Foitzick
Kurfürstendamm 56
10707 Berlin
Tel.: +49 (0)30 / 770 191 070

You will receive a response within 30 days of the filing date. In addition, any complaint filed to a data protection authority (DPA) in the EU or Swiss Data Protection Commission will be reviewed by the Department of Commerce; best efforts will be taken to facilitate resolution of the complaint and to respond to the DPA or Swiss Commission within 90 days. 

Healogix, LLC has further committed to refer unresolved privacy complaints under the EU-US and Swiss-US Privacy Shield principles to the INSIGHTS ASSOCIATION PRIVACY SHIELD PROGRAM, a non-profit alternative dispute resolution provider located in the United States and operated by the Insights Association. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit for more information and to file a complaint. This dispute resolution service is offered at no cost to you.

Healogix, LLC is subject to the investigatory and enforcement powers of the Federal Trade Commission with regards to our self-certification and implementation of the Privacy Shield Principles. Under certain conditions, if a dispute is not resolved, you will have the right to invoke binding arbitration before a Privacy Shield panel created by the U.S. Department of Commerce and the European Commission.

NON-EU Visitors

Without limiting Healogix, LLC’s obligations under the Privacy Shield, if you reside outside of the European Union, please be aware that any information that you provide to Healogix, LLC will be transferred to the United States. By providing Healogix, LLC with your PII, you consent to such transfer and understand that the United States may not provide the same level of protection as the laws in your country.

 Changing Our Privacy Policy

This privacy policy became effective as of the date set forth above. Healogix, LLC reserves the right to make changes to this privacy policy from time to time at its discretion. Healogix, LLC will update the effective date posted at the top of this webpage and post an updated privacy policy for any changes made to the privacy policy. We recommend that all visitors and users of this website re-visit this privacy policy page frequently to learn of any new privacy practices or changes to this privacy policy. Your continued use of this website constitutes an act of acceptance of any changes to this privacy policy.